How to Register with the Practice

Step 1:  Check you live in our catchment area to avoid disappointment

We are happy to register new NHS patients within our catchment area.

If you are not within the catchment area, we are still able to register you, however we cannot offer home visits.

Step 2: Complete online registration form

Click below for:

Adult (over 16yrs old) New Patient Registration Form

Child (under 16yrs old) New Patient Registration Form

Important: Please ignore the final message when you submit the form that tells you that you need to attend the surgery – this is NOT required. Just complete the steps below.

Step 3: Download both the NHSApp & Airmid apps (if have device)

Use the NHSApp first to create your NHSLogin. You need a UK mobile phone number, email address and Photo ID (Passport, UK/European Driving License or European ID card). It can help to have your NHS number at hand.

You can use the same NHSLogin to access the Airmid app, which is linked to our practice’s healthcare IT system (called SystmOne) . The Airmid app has some functionality not currently in the NHSApp (e.g. video consultations) and vice versa is true too, which is why we recommend you download both Apps in preparation for being registered with our practice.

Visit our Online Services webpage for more guidance.

Both these apps will enhance your digital experience as a patient at this practice.

Step 4: Await confirmation that you have been registered & request Online Access to your Records

We aim to register you as quickly as possible and within 5 working days. If you have given us a UK mobile phone number, we will send you a text message to confirm you have been registered.

Once registered, you can:

  • If aged >40 years old, you can book a New Patient Health Check appointment.
  • Full online access to your records, which you need to request via the Airmid app. Please select “Organisations” and then click on “Cloister Road Surgery”. Next to “Full Clinical Record”, you can click on “Request access”. Visit our Online Services webpage for more guidance. We will then receive your request and start to process it. For children, there are restrictions and you need to discuss it further with us.
  • Help/advice via an online consultation which you can access through the NHSApp or our practice website here.