Requesting  prescriptions

Requesting repeat prescriptions

Requesting non-repeat prescriptions

Prescriptions may be ordered in several ways:


You can request prescriptions via Systm Online on a computer, ipad or a phone APP. The surgery will give you a log in and password to access this.

In Person

Leave a slip in a box at reception.

By post

You can post the tear-off slip. If a stamped addressed envelope is supplied, your prescription can be returned via Royal Mail. Find our postal address.

Requests for repeat prescriptions can ONLY be taken over the phone if you are registered as housebound AND cannot access online services.


Why does it take 2 working days to process a  prescription request?

At West End Surgery prescriptions are requested every day.

Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, it then goes to a Doctor to authorise and ensure that it is still appropriate for you. Once authorised, our reception team will file your prescription ready for collection.

Delays may occur if any medication requested is not on your repeat prescription list or if your medication request differs from what is on your list. Your doctor may also request that you make an appointment to have your medication reviewed.


Hospital prescriptions

If you have prescription from the hospital, please make sure it is not for the hospital pharmacy first. There are some medications that can only be prescribed by hospital specialists. If you want a GP to prescribe the medication, we will need proof from the specialist first.


Dosette boxes

If you find it difficult to remember what medications to take and when to take them, you may get a dosette box. This is a tray which has compartments for the medication you need to take at a particular time each day. The pharmacist can make the dosette box for you every week. Please ask at reception to set this up for you.


Travelling abroad

We can only give a maximum of 3 months prescription on the NHS if you are travelling abroad. You will have to make your own arrangements to get more medication abroad if you require more.